CANCELLATION AND REFUND POLICY

Being an Academy, Engliskool’s mission is to serve our customers with a memorable and unique experience as Customer Delight is our “core value”.

We have taken all measures to deliver products and services which are defect-free and quality-perfect. However, if you find that our product and or services that are unsatisfactory and wish to exchange or return it, our easy return and refund policy will help you do so.

The following steps will provide a clear guidance regarding the entire process:

·         If you think, you have received the product or service in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info@engliskool.com mentioning your Order No. and a snapshot of the defective area. 

    A return request must be placed within 72 hours of the delivery of the product that was ready to buy and no returns accepted for customized clothing.

·        Upon receipt of your request, a mail will be sent confirming the same and an inquiry regarding your bank details for returning funds.

·        It will be Engliskool’s responsibility to pick up the product from your doorstep

·        We pay special heed to your complaints. Therefore, our products will undergo quality testing once we receive the product at our center which is bought and sold or manufactured by us and also customized.

·        If the complaint is valid and qualifies Engliskool’s parameters, you will receive another mail confirming the return of the product and the refund

·        You may expect the refund amount to be credited to your bank account within 7-8 business days. Refunds will be processed ONLY through net banking. 

Engliskool guarantees that all information regarding your banking account will remain private and confidential

·        Engliskool will keep you updated regarding every step via e-mail

·         Please note that products or services purchased on DISCOUNT/ OFFERS are NOT eligible for Return / Exchange / Refunds

·        Returns made without notice SHALL NOT qualify for a refund

·        Please note that you are eligible for one exchange per product or service only, that is, an exchange or refund for a product or service that has already been exchanged/returned and replaced will not be considered valid

·        Please note that shipping charges are non-refundable

Conditions under which return is infeasible

There are certain circumstances under which a return Engliskool will not accept a return. The following parameters have to be met for validating a return.

1.      The product must be unused

2.      It must not carry any stain

3.      It must not be torn or damaged

4.      The price tags, labels, and paper tags should not be altered

5.      The packaging and folding should be intact

6.   Please note, some of our customized courses or coaching materials are purely customized based, hence irregularities eg. in that case it’s not comparable. Kindly reach out to our customer care team for any further information.

7.   Services purchased on offers/discounts are not eligible for return/exchange

Cancellation of any order

Any purchase can be canceled before the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you. If a cancellation is requested before the shipment of the same, the entire amount paid will be returned.

If you have any queries, you are welcome to contact us via mail at info@engliskool.com